Find answers to the most common questions about using Bucapay. If you can't find what you're looking for, please contact our support team.
What is Bucapay?
Bucapay is a fast-growing digital platform built for everyday Nigerians to buy, sell, and swap crypto to naira, access crypto loans, earn passively, and trade on an online marketplace secured by escrow.
Is Bucapay available on mobile?
Yes! Bucapay will be available for download on both the Google Play Store and Apple App Store.
Is Bucapay licensed or regulated?
We are proudly partnered with a company that holds a valid SEC license, ensuring all activities meet regulatory compliance and security standards.
How do I create an account?
Sign up via the Bucapay mobile app or at www.bucapay.com. Complete a quick KYC verification to unlock full access.
How do I buy crypto on Bucapay?
Fund your wallet with naira and buy supported cryptocurrencies directly within the app/website.
What coins can I trade?
We currently support BTC, ETH, USDT, BUSD, and many more.
Can I swap crypto to Naira?
Yes, you can instantly swap supported crypto to naira and withdraw to your bank account.
Can I buy crypto with my debit card?
Yes, you can! Bucapay supports debit card payments, allowing you to buy crypto quickly and securely within the app.
Can I also use bank transfer to buy crypto?
Absolutely. You can fund your naira wallet via bank transfer, then use your wallet balance to buy crypto instantly.
Is it safe to use my card on Bucapay?
Yes. We use secure payment gateways and encryption to protect your card details.
What is Bucapay Earn?
With Bucapay Earn, you can earn passive income on your idle naira or USDT by subscribing to flexible or fixed earning plans.
Is it safe to use Earn?
Yes. We partner with trusted protocols and protect your funds with industry-grade security.
Can I withdraw anytime?
Yes, for flexible plans. Fixed plans lock your funds until maturity for higher returns.
What is DCA?
DCA (Dollar Cost Averaging) lets you invest a fixed amount regularly into crypto to reduce volatility risk and build long-term gains.
How do I set up a DCA plan on Bucapay?
Go to the DCA section, choose your coin (e.g., BTC), input your amount and frequency (daily, weekly, monthly), and start your plan.
Can I cancel my DCA plan?
Yes, DCA plans can be modified or canceled anytime from your dashboard.
What is Bucapay Marketplace?
It’s an online platform where you can buy and sell goods/services using crypto or naira, with built-in escrow for secure transactions.
How does escrow work?
When a buyer makes payment, funds are held in escrow until the product or service is delivered. Once confirmed, funds are released to the seller.
What kind of items can I sell on the marketplace?
You can list electronics, digital services, fashion, and more, as long as it complies with our marketplace policy.
Is there a fee for using the marketplace?
We charge a small escrow and platform fee. Fees are visible before confirming a transaction.
What are Bucapay Crypto Loans?
Borrow Naira or USDT using your crypto as collateral. No need to sell your assets.
What coins are accepted as collateral?
We currently accept BTC, ETH, USDT, BNB, and USDC.
How much can I borrow?
Loan amounts depend on your collateral value and a defined Loan-to-Value (LTV) ratio typically 50–70%.
What happens if my collateral drops?
You’ll be notified to add more collateral or risk liquidation. We always keep you informed.
How do I secure my account?
Enable 2FA (two-factor authentication) in the app under Settings > Security.
Forgot your password?
Click "Forgot Password" on the login screen and follow the recovery steps.
What if I notice suspicious activity?
Contact us immediately at support@bucapay.com or via our live chat.
How do I contact Bucapay support?
You can reach our support team via:
In-app live chat
Email: support@bucapay.com
Instagram & Twitter DMs: @bucapay
Support hours?
We’re available 7 days a week, 24 hours a day.
What is KYC and why do I need it?
KYC is a process that verifies your identity. It’s mandatory for security, compliance, and unlocking full access to Bucapay services.
How do I complete KYC on Bucapay?
Once you register, you'll be prompted to upload a valid government-issued ID (e.g., NIN, driver’s license, International Pasport) and take a quick selfie to verify your identity.
How long does KYC verification take?
Typically, it takes a few minutes to a few hours. In rare cases, it may take up to 24 hours if additional checks are required.
What happens if my KYC is rejected?
You’ll receive an email with the reason and steps to fix it, usually a clearer photo or valid ID format. You can re-submit directly in the app/website.
How do I change my name, phone number or email address?
Please contact our support team via in-app chat or email to update your account information securely.
Can I delete or deactivate my Bucapay account?
Yes. You can request account deletion via support, but ensure all balances are withdrawn and any active transactions are resolved.
I forgot my password. What do I do?
Click on “Forgot Password” on the login screen and follow the instructions to reset your password via email.
How do I secure my account?
Enable 2FA from your security settings and never share your login details or OTP with anyone.
Is Bucapay regulated?
Bucapay operates in partnership with a company that holds a valid Securities and Exchange Commission (SEC) license in Nigeria, ensuring regulatory oversight and compliance.
Why is SEC licensing important?
It helps guarantee transparency, consumer protection, and regulatory standards across all financial operations within our ecosystem.
Can I verify this license?
Yes. If needed, our team can provide details about our licensed partner and supporting documentation upon request. Just contact support@bucapay.com.
What is the Bucapay wallet?
Your Bucapay wallet is a secure digital wallet that allows you to store naira and supported cryptocurrencies. It enables quick transactions, savings, swaps, and more.
What currencies can I hold in my wallet?
You can hold Naira (NGN) and cryptocurrencies like BTC, ETH, USDT, and others supported on the platform.
Can I withdraw from my wallet to my bank account?
Yes. You can withdraw naira to any Nigerian bank account at any time through the app.
Is my wallet secure?
Absolutely. Your wallet is protected with advanced encryption, two-factor authentication (2FA), and other top-grade security protocols.
Are my funds insured?
While crypto is not insured like traditional bank deposits, we partner with regulated custodians and use risk-mitigating protocols for maximum safety.
How do I deposit naira/crypto into my Bucapay wallet?
To deposit naira, log into your Bucapay app, go to "Wallet," select NGN, and choose your preferred funding method. For crypto, select the coin, generate your deposit address, and transfer from your external wallet.
What are the deposit/withdrawal limits?
Limits vary depending on your verification level. After KYC, users typically get higher limits. You can view your limits in the app under "Account Settings."
How long do deposits and withdrawals take?
Naira deposits are usually instant, while bank withdrawals take 5–30 minutes. Crypto withdrawals depend on network traffic but typically take a few minutes to 1 hour.
Are there any fees for deposits or withdrawals?
Naira deposits are free. Withdrawals may attract minimal fees. Crypto withdrawals have network fees that vary by coin.
What are Bucapay’s transaction fees?
We offer competitive rates. Buying/selling crypto, escrow transactions, and Earn withdrawals may include small fees. Full details are available in the app.
Are there fees for using the marketplace or Earn?
Yes. The marketplace includes a small escrow fee. Earn has no joining fee but may charge early exit penalties for fixed-term plans.
Is there a fee for crypto loans?
Yes. Each loan includes an interest rate and a possible liquidation penalty if terms aren’t met.
Why is my deposit not reflecting?
Ensure the transaction was completed. If the issue persists after 15 minutes (naira) or 1 hour (crypto), contact support with your transaction details.
I can’t log into my account. What should I do?
Try resetting your password. If the issue continues, reach out to support with your registered email and phone number.
How do I report a bug or app issue?
Use the in-app "Report a Problem" feature under "Settings," or email us at support@bucapay.com.
How does Bucapay protect my account?
We use advanced encryption, two-factor authentication (2FA), device monitoring, and fraud detection systems.
What should I do if I suspect fraud?
Immediately change your password and contact our support team via in-app chat or email: support@bucapay.com.
What security features are available?
2FA, biometric login, email alerts for transactions, and device/session tracking are available in the app.
What happens if there's a problem with a transaction on the marketplace?
If either party has an issue, they can raise a dispute. Our team will hold the funds and begin resolution steps.
How do I raise a dispute?
Go to your transaction history, select the deal, and click "Raise a Dispute." Provide supporting details and evidence.
How long does dispute resolution take?
We typically resolve disputes within 24–72 hours, depending on complexity and response time from both parties.
Is Bucapay available outside Nigeria?
Currently, Bucapay is focused on Nigerian users. However, you can use the app from anywhere in the world provided you are a Nigerian and can complete KYC. International expansion is in the roadmap.
Which currencies does Bucapay support?
We support NGN, BTC, ETH, USDT, and other popular coins. More assets will be added as we grow.
Can I use Bucapay with a foreign number?
Yes, but certain features may be restricted depending on your country and compliance requirements.
How does the referral program work?
Share your unique referral link from the app. When new users sign up and complete actions like KYC or their first trade, you both earn rewards.
How do I claim rewards or bonuses?
Your rewards are automatically added to your wallet or bonuses section. You’ll be notified via app.
Can I refer users from outside Nigeria?
Yes, but referral bonuses may be limited to users who complete KYC and meet activity thresholds.
How does Bucapay comply with anti-money laundering laws?
We enforce KYC for all users and monitor transactions for suspicious activity. Our operations comply with Nigeria’s AML/CFT framework.
What’s Bucapay’s privacy policy?
We prioritize your data privacy. Your personal info is encrypted, never sold, and used only for account and compliance purposes. Read our full policy at bucapay.com/privacy.
How is my personal data handled?
All data is stored securely and only accessed when needed for support or verification. We are committed to full transparency and data protection.
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